Shipping and Sales Policies
Please allow us 2-3 days to package and ship your item. Most shipments are processed within a day of purchase. Certain times of the year, especially near holiday seasons, place a high demand on our packaging and shipping. This may cause delays in your shipment, and, we appreciate your patience and understanding in this matter.
A confirmation email with tracking information for your package will be sent to the email address you enter during checkout. This will help you estimate the length of time before your package arrives. You will also receive an email confirming delivery.
Currently, we ship within the 48 contiguous States. If you would like an item shipped internationally, please call or email us with your request and we will attempt to accommodate you as best as we can.
Once you have received your package, please, let us know immediately if there are any discrepancies (dissatisfaction with your pottery piece, or, broken/damaged pottery). Contact us at 336-879-2262 or email to firstname.lastname@example.org. We will exchange a piece within 30 days of purchase. Buyer is responsible for shipping any pottery for exchange.
If you do receive a broken piece, we will need photographs of any damages. Please save the packing material and broken items for evidence to the shipping provider. They will visit to see the damages and may take the items along with packing material. Ben Owen Pottery will help with making a claim to the shipping provider. Email photos of the damage to email@example.com.
All packages are shipped without signature requirement. Please note that Ben Owen Pottery is not responsible for stolen packages. If the area where the package is to be sent has a history of shipments being stolen, please contact us before processing your payment and we will include a “Signature Required” option for your package.